District Manager

Position Title: District Manager

Department: Sales & Marketing 

Reports To: Assistant Sales Manager / Sales & Marketing Manager

Direct Reports: District Coordinators, District Officers, Branch Counter Clerks, Customer Service Officers, Field Sales Officers

Location: Addis Ababa

Employment Type: Full-time

Job Summary

We are seeking a dynamic and result-oriented District Manager to lead commercial execution, branch operations, sales territory expansion, and cost optimization across all assigned branches in the designated district.

The District Manager is responsible for driving daily sales growth, expanding corporate and institutional client pipelines, enforcing pricing discipline, maintaining high customer satisfaction, and optimizing operational costs across the branch network. This role serves as a key roving sales driver across district cities while supervising and coaching District Coordinators and branch staff.

Key Responsibilities

• Strategic Sales & Revenue Growth: Formulate and execute commercial plans to achieve district sales revenue targets, drive cross-selling penetration, and increase average revenue per customer.
• Territory & Market Expansion: Identify, prospect, and qualify corporate leads; oversee commercial proposals and deliver sales presentations to corporate and institutional decision-makers.
• Branch Network Oversight: Provide operational oversight for branch daily intake, transaction accuracy, financial reconciliations, and proof-of-delivery (POD) uploads across all district branches.
• Cost Optimization & Pricing Discipline: Enforce strict pricing discipline and gross margin targets across branch operations while identifying cost-saving opportunities to optimize branch handling costs.
• Customer Service Quality & SLA Compliance: Supervise customer service delivery across all customer touchpoints, maintaining customer satisfaction and ensuring prompt complaint resolution within defined SLAs.
• Team Leadership & Development: Supervise, coach, and evaluate District Coordinators, branch clerks, customer service officers, and field sales teams to build a high-performing sales and service culture.

 Job Requirements & Qualifications

Education: Bachelor’s Degree in Marketing, Business Administration, Economics, Logistics & Supply Chain Management, or a related field.

Experience Requirements:

• Minimum of 4 years of progressive experience in sales, territory commercial execution, or branch operations management.
• At least 1 year of direct experience in a courier / express logistics company.
• Proven leadership or supervisory experience managing field teams or branch operations.

Skills & Competencies:

• In-depth understanding of courier/express network operations, daily intake, POD compliance, and shipment handling processes.
• Strong commercial acumen and corporate B2B sales negotiation skills.
• Proven track record in pipeline development, corporate client acquisition, and revenue growth.
• Knowledge of branch management, financial reconciliations, and operational cost optimization.
• Excellent leadership, team coaching, and communication skills.
• Willingness to travel frequently across assigned cities and branches within the district.