Sales Operations Specialist

Job Purpose / Summary

The Sales Operations Specialist ensures CRM accuracy, sales reporting clarity, and lead-tracking performance across the district's sales team, providing the data backbone that supports commercial decision-making and commission administration.

Key Responsibility 

• Maintain weekly performance dashboards for leadership.
• Track lead progress from inquiry to close across all sales roles.
• Calculate and audit monthly sales commission payouts for submission to HR and Finance.
• Provide data insights and trend analysis to commercial leadership.
• Audit CRM data quality and flag gaps to the relevant role owner.

Qualifications & Experience

Education

Bachelor's degree in Business, Statistics, IT, or a related field.

Experience

2+ years in sales operations, CRM administration, or business analysis.

Certifications / Licenses

None mandatory; CRM platform certification (e.g., Salesforce, HubSpot) is an advantage.

Knowledge, Skills & Competencies

Technical / Functional Competencies

•      Advanced proficiency in Microsoft Excel / Google Sheets (data modeling, pivot tables) and CRM platforms.

•      CRM administration and dashboard reporting.

•      Pipeline tracking and conversion analytics.

Core / Behavioral Competencies

•      Commission auditing and data governance.

•      Data analysis and insight generation.

•      Cross-functional communication with sales leadership.

•      Accuracy and attention to detail.