Job Purpose / Summary

The Key Account Executive protects current client revenue, prevents churn, and upsells value-added courier and logistics services to Wanza's top accounts, serving as the primary commercial relationship owner for the company's most valuable clients.

Key Responsibility

• Serve as the primary commercial point of contact for top clients.
• Conduct monthly business reviews with key accounts.
• Handle contract renewals well ahead of expiry to ensure 100% account continuity.
• Identify and pursue cross-selling opportunities (e.g., freight forwarding, express courier, same-day delivery).
• Coordinate with Operations teams to monitor delivery SLAs and act as the client's internal operational advocate.
• Escalate at-risk accounts to sales leadership with a structured retention plan.

Qualifications & Experience

Education

Bachelor's degree in Business, Marketing, or a related field.

Experience

3+ years in account management or client-facing commercial roles, with experience managing high-value B2B relationships.

Certifications / Licenses

None mandatory; account management or CRM certifications are an advantage.

Knowledge, Skills & Competencies

Technical / Functional Competencies

•      Relationship management and long-term client retention.

•      Cross-selling and upselling strategy.

•      Business review facilitation.

Core / Behavioral Competencies

•      SLA tracking and operational coordination.

•      Early risk detection and churn prevention.

•      Communication and client advocacy.

•      Proactive problem-solving under time pressure.